Below are some helpful answers to some common travel-related questions that might come in handy when planning your trip. Please do not hesitate to contact us if you have any further questions.
For more information on the visas needed for our destinations, see the visa information pages for each country.
Please ensure that you have your passport, which is still valid for six months and contains at least two blank pages. If you book services with Viettourist, we offer you the approved visa letter. Please contact your travel advisor to obtain this free visa service once your booking is confirmed.
Complete and submit the booking form on our website, making sure to provide us with your email address and phone number. Upon receipt of your request, we will contact you to confirm the booking. Our policy is to respond to all requests within 24 hours.
Almost all of our excursions are daily departures. To make a reservation, you must submit a reservation form. Then we process the booking and get back to you within 24 hours.
You can book by email: inbound@viettourist.com.
Yes, of course, if you want to make a booking directly with the tour operator or travel agent, you will need to contact them directly. However, we are in a good position to make the offer, make the booking and arrange the trip as we are a local tour operator.
You will be notified by email (within 24 hours of placing your order) and we will do our best to suggest or book a similar hotel based on your preferences and our experience.
We cannot guarantee that bookings made within 3 working days (not including Sundays & public holidays) are prior to the departure date.
You can book up to 24 months in advance, but make sure you remember that you made the reservation. We charge 20% of the total rate is required upon confirmation of services requiring full payment 60 days prior to departure. You can expect to receive the bill as a reminder before your trip.
To complete a booking for someone else, simply type their name in place of yours for the guest’s name. Don’t forget to use your email address to receive your confirmation information.
Please inform us and the hotel immediately that changes or charges will depend on the hotel’s policy. We will do our best to offer you similar ground services.
Making a reservation online is easy and secure. All you have to do is fill out the secure booking form (SSL – 128bit), making sure to give us your email address. Upon receipt of your request, we will get back to you within 24 hours.
Upon receipt of your order, we will process the booking. All bookings will be tracked within 24 hours with emails to confirm your booking.
Once the service you have booked is confirmed, we will send you a confirmation email detailing all booking and pricing conditions. We invite you to make a printout of this coupon, keep it and present it if asked. Your voucher will be accompanied by a booking confirmation number. Make sure you have it on hand upon arrival or at the hotel.
Upon receipt of your request, you will receive the first acknowledgment of receipt to ensure that we give immediate attention to your request. Rest assured that your request is always our top priority. The full detailed proposal will be in your inbox no later than 24 hours or within 48 hours in the case of holidays or special events.
The fees below apply unless different conditions have been mentioned at the time of quotation/booking. Fees for partial/total cancellations made for tours with travel date from July 1, 2024:
Up to 45 days prior to arrival: the deposit is non-refundable and an administrative fee will be charged, plus cancellation fees applied by the relevant service providers, such as: hotels, trains, flight or boat companies… in accordance with their eventual cancellation policies.
From 44 to 30 days before the arrival date: a cancellation fee of 30% per group/booking plus cancellation fees applied by the relevant service providers, such as: hotels, trains and flight or boat companies… in accordance with their cancellation policies, if applicable.
Between 29 and 15 days before the arrival date: 50% cancellation fee per group/booking plus cancellation fees applied by the relevant service providers, such as: hotels, trains and flight or boat companies… in accordance with their cancellation policies, if applicable.
Between 14 and 7 days prior to arrival: 70% cancellation fee per group/booking plus cancellation fees applied by relevant service providers, such as hotels, trains, and flight or boat companies… in accordance with their cancellation policies, if applicable.
Less than 7 days before the arrival date, or no show: 100% fee per group/booking. Notes:
In the event of a refund, which we return to you in the same way as you paid us, any bank charges and/or deductions from any correspondent bank that may arise, will be credited to your account. All administrative and banking service fees will be forfeited in all cases of cancellation upon confirmation of the service.
Yes, we are a kid-friendly company and we have the following discounts:
Children under the age of 2 are free for ground transportation services.
+ Children from 2 to 6 years old: 50% of the adult price
+ Children from 7 to 11 years old: 75% of the adult price
+ Children from 12 years old: 100% adult price
Generally, children under the age of 12 stay free of charge in their parents’ room using existing bedding. Age requirements vary depending on hotel policy. The general policy regarding room and breakfast charges for children travelling with their parents or family is as follows:
Children over the age of 12: Any child this age is considered an adult by the travel industry. Normal charges apply for both room and breakfast.
Free baby cots are only available for children under 2 years old upon request.
The importance of safety to our customers is our biggest concern. We strive to provide secure transactions from your computer to our server. We use SSL and our site is secure for all transactions. Unfortunately, no transaction is 100% secure. We are committed to protecting you and your personal information and will continue to monitor security options in the future.
We have the utmost respect for your privacy and security. We never disclose any information to anyone without your consent.
We have the utmost respect for your privacy and security. We never disclose any information to anyone without your consent.
Yes, most of our departures are private or in small groups. Prices are based on 2 people for our regular tours.
We accept Visa and Master credit cards with a bank fee of 2.75% and AMEX with a bank fee of 4%.
Once we receive your credit card details, we will charge you a non-refundable deposit of USD 100 if the booking was made at least 60 days prior to the departure date. If the booking is made within 60 days before departure, we charge the full amount upon confirmation. Please note that we will only charge your credit card after you have provided a confirmed booking.
This normally depends on market conditions and currency fluctuations. During peak tourist season, conventions, fairs etc., prices are subject to change. However, once booked, the price of your hotel is fixed at the time of booking.
No. The rates displayed on the Viettourist website are only available through our Vietnam hotel and resort booking service. Hotel rates are up to 75% more expensive. Our online agents are able to assist you with alternative hotels in case of unavailability and with other travel requirements that individual hotels cannot. All bookings on Viettourist.com must be paid in advance upon receipt of confirmations from us. This is the only way to guarantee hotel occupancy and keep our prices low.
Vietnamese law requires a marriage certificate if a man spends the night with a Vietnamese woman. We recommend that you mention this if this is your case and we will try to make a reservation with us.
We currently have a dozen luxury travel guides that have been carefully selected and trained. They are open-minded, well-educated, and enthusiastic young people who can provide the traveler with first-hand knowledge of Vietnamese culture and history. They are also curious about foreign cultures and are eager to engage in cultural exchange with visitors. Our guides speak English, French, Italian, Spanish and Chinese. Many of them speak multiple languages. We have guides in the main regions of Indochina (Hanoi, Danang/Hue, Ho Chi Minh City, Phnom Penh, Seam Reap, Vientiane and Luang Prabang). Upon arrival at the airport, a local guide will meet you and your escort for a stay in that city. However, you have the option of hiring a guide or tour leader who will accompany you throughout your trip.
The normal hotel policy for check-in time is after 14:00 and check-out before 12:00. Early check-in or late check-out is possible depending on room availability. Additional fees may apply.
Every hotel has what is known in the hospitality industry as a “rack rate” (also known as a full rate or published rate). These are the best rates a hotel charges its guests. While few guests pay this rate, hoteliers use these rates as the basis for discounting. Most hotels regularly offer discounts ranging from 10 to 30% just for the request.
Many business hotels offer bigger discounts on weekends when few business people are traveling. Similarly, resort hotels often reduce their rates during the week and reduce their rates during the off-season. To get these discounted rates, it is often enough to ask for the “corporate rate”, the “weekend package” or the “low season discount”. Since Viettourist books thousands of rooms with hotels/resorts in Vietnam and Indochina, we get the wholesale contract and pass that savings on to you. You can save up to 75% on rack rates. Book with us today!
Breakfasts are included in the hotel. Other meals are included as indicated in the itinerary. We use local restaurants for all our trips, and we select restaurants based on our experiences, customer satisfaction, location and cuisine.
Yes, of course, you just need to select your preference in the special requests section of the booking form.
Traveling to Vietnam is generally safe. You can travel solo. Women and independent travelers found it relatively straightforward and easy to travel around the country. However, when travelling across the country, travelers should exercise caution and use common sense incidents.
We strongly recommend that all guests purchase our comprehensive travel insurance when booking.
This covers loss of deposit and other costs by cancellation, loss or damage to personal baggage and loss of money, medical expenses and additional costs to cover accommodation and repatriation costs if a service has to be extended or reduced due to illness or other risk insurance.
Everything you need can be found on our website. Just check our travel information
If you are traveling with your guide, please contact them first. If this does not solve your problem, you can contact our customer service manager in French, English and Vietnamese 24 hours a day: Mr. Axel Nguyen 0852237207(English, French and Italian)
Viettourist is a local and international travel agency. We are approved by the Vietnamese government and the Ministry of Tourism. Traveling with Viettourist means traveling in complete safety.
About Viettourist:
Company name in English: Viettourist
Company name in Vietnamese: Công Ty TNHH Du Lịch Viettourist
Company License: 79-400/2022/TCDL-GP LHQT
Tax Identification: No. 0311854004.
License as an international travel organizer.
Our tour package is usually from the airport to the airport, so check if your airport transfer is included in the services coupon.
Packages usually have certain booking conditions and restrictions and date changes may be subject to fees or not allowed.
No, we sell both luxury and non-luxury goods. The tour packages are clearly mentioned: Standard (2 stars), Superior (3 stars), First Class (4 stars), Deluxe (5 stars) and Luxury (5 stars luxury and service). However, you will appreciate our high-quality service for each tour category. We are here to ensure a carefree and hassle-free stay in our country.
From Europe you can fly with Air France (http://www.airfrance.com), British Airway (http://www.britishairways.com), Lufthansa (http://www.lufthansa.com), Eva air (http://www.evaair.com), Vietnam Airlines (www.vietnamairlines.com)… From Asia, Thai Airway (http://www.thaiairways.com), Japan Airlines (http://www.jal.com/en), Malaysia Airlines (http://www.malaysiaairlines.com), Singapore Airlines (http://www.singaporeair.com) … Tiger Airway (www.tigerairways.com), Air Asia (www.Airasia.com), Pacific Airlines (www.pacificairlines.com.vn), if you are from the United States, Vietnam Airlines (www.vietnamairlines.com) and American Airlines (http://www.aa.com/index_us.jhtml) are the best choices”
When you receive our Service Confirmation Coupon, all services you have booked with us, including domestic flights, hotels and other logistics services, have already been confirmed. We issue your Vietnam airline tickets for your convenience and to avoid any potential loss. Our guide and/or colleagues deliver them to you in person or at your hotel in Vietnam. You’ll enjoy peace of mind as we take care of your domestic flights for a smooth and hassle-free vacation.
While most companies present a number of fixed routes with scheduled departure dates, forcing you to adapt to their setting, we take a very different approach. At Viettourist, we offer private luxury vacations in Southeast Asia.
We offer personalized and tailor-made holiday itineraries to perfectly suit your interests, preferences and schedule. Whether you are traveling as a couple, as a family, with a group of friends, an organization or a combination of these, we will organize a trip that will meet everyone’s desires and leave whenever you want!
The real beauty of private travel is having flexibility during your vacation. Because you have your own expert guides with private vehicles, you’re free to make changes on a whim. There are no buses to catch, no rigid schedules to follow, and no large groups with competing demands. This is your vacation, with your own private guides who are there every step of the way to make sure you have the perfect experience
Crafted Excellence: Discover Bespoke Tours in Vietnam and Southeast Asia with Viettourist.
If you want to visit Vietnam, you might be wondering what the weather is like in different months. Well, it depends on where you go and what you want to do. Vietnam has a diverse climate, so there is no one-size-fits-all answer. But don’t worry, I’ll give you a general overview of what to expect in each month, based on the average weather patterns. You can also check out the holidays and events that happen in each month in Vietnam.
January
This is a good month to enjoy the dry and pleasant weather in most parts of Vietnam, except for the north. The north can get quite cold, especially in the morning and evening. You might need some warm clothes and jackets if you go to places like Sapa and Ha Giang. If you’re looking for some beach time, head to Phu Quoc, where the sun is always shining. Just be aware that Halong Bay can be foggy this month, so you might not see the best views.
February
The weather gets warmer in most of Vietnam, except for the north, which still feels chilly. This is a high season for tourism, so expect more crowds and higher prices. But it’s also a great time to experience the TET festival, which is the Vietnamese New Year. It’s a big celebration with lots of food, fireworks, and fun. Just keep in mind that many shops, museums, and restaurants are closed for about a week during TET.
March
This is one of the best months to visit Vietnam, as the weather is fantastic everywhere. You have more options for beach destinations, such as Mui Ne, Con Dao, and Nha Trang. Hoi An is also a lovely place to enjoy the beach and the old town. This is also a great time to visit Halong Bay, which should have clear blue skies and no fog.
April
Like March, April is another great month to visit Vietnam, with amazing weather everywhere. This is also a high season for tourism, so be prepared for more crowds and higher prices.
May
The weather gets hotter in May, but it’s still a good time to visit Vietnam before the rainy season starts. You might get some rain in the north and south by the end of the month, but nothing too serious. You can also take advantage of the lower prices after the high season.
June
You might get some rain in the north and south of Vietnam, but it’s usually not too bad. You can still enjoy the sunny days in Hanoi, Mai Chau, and Halong Bay. The best place to be is in central Vietnam, where the weather is still dry and sunny. You can relax on the beaches of Lang Co and Hoi An, or explore the countryside and culture. This is also a good time to travel before the school holidays start next month.
July
Central Vietnam is still the best place to be in July, with lots of sunshine and little rain. The rest of Vietnam might have some showers, but they won’t ruin your fun.
August
Central Vietnam is still a good place to visit in August, although you might get some more rain by the end of the month. The rest of Vietnam might also have some rain, but it’s not too bad. You can also enjoy some discounts on flights and hotels during the low season.
September
This is a good month to catch the last sun on the central coast of Vietnam before it gets too rainy. The north and south are usually very wet this month, but you can still find some bargains on hotels.
October
The weather gets better in the north of Vietnam in October, and this is a great time to visit places like Sapa or Ha Giang. You can admire the stunning scenery of rice terraces, valleys, and mountains that change color with the seasons. You can also hike, bike, or stay with the local people who live there. This is not a good month for beach lovers, but Vietnam has so much more to offer than just beaches. And traveling in October means you avoid the crowds.
November
The high season starts again in November, as many people come to Vietnam for the cooler winter months in the north. By the end of the month, most of Vietnam is hot and dry again, except for the central region, which might have some rain.
December
There is still a chance of rain in the central part of Vietnam in December; however, most of Vietnam is hot and dry again. The beach season starts again on Phu Quoc island. You should book early for Christmas time, as it can get very busy.
